Whilst we endeavour to provide the highest levels of service and are committed to living the Financial Conduct Authority’s principles for fair treatment of customers, we are only human. In the unlikely event that you feel we have failed to meet your expectations, please contact us in the first instance so that we may address your concerns. If however you feel further recourse is required, you are welcome to contact AFS Compliance, on the following link, who as our Principle Firm, provide regulatory oversight – http://afscompliance.co.uk/contact/